Some time ago, I read a theory called “broken windows”, proposed by criminologists James Q. Wilson and George L. Kelling in the 1980s.
The central idea is simple but powerful: if a broken window in a building is not repaired, more windows will soon be broken. Not because some people are “window-breakers” and others “law-abiding,” but because disorder sends a signal that no one cares, which makes more people act without considering the rules.
How Neglecting Processes Affects Your Company’s Culture
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